FAQs

How does shipping and delivery work?
Once an order is placed, our team will collect your items from the heavens and package them with love and hugs. Although we will get your package shipped as soon as possible, please wait up to 72 hours for our team to finish processing your order.
As soon as your order is shipped, you will receive a shipping confirmation email with a magical tracking number. There will also be a link you can click to track your order easily.

Help! I think my order is lost!
Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

Can I change my shipping address?
Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.

Do you ship internationally?
Although we started in Chicago, we've hired designers from all around the globe. Our tapestries are also loved all around the globe! We accommodate the majority of countries outside of the USA.

I can't add an item to my cart!
Don't panic! If you're having trouble adding an item to your cart, the item is likely sold out. Try your next favorite design or wait until we restock the sold out one.

Do you have a return policy?
We do offer returns for 30 days after the item reaches its destination. However, not all items are eligible. Any exclusions will be mentioned on product pages and/or at checkout.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of delivery or receiving of order.
2. Item(s) were not marked 'Final Sale' or 'Non-Returnable' at the time of purchase, unless faulty.
3. Item(s) must be in original packaging, which also must be in original condition.

This includes any tags, cards, or wrapping. You will be asked to provide a photo of the item you want to send back so we can assess the condition.
Contact info@soleslippers.com with your order details to begin the returns process.

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 7-18 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@soleslippers.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@soleslippers.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-18 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@soleslippers.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Is my payment secure?
Your security and privacy is our highest priority at Sole Slippers. We use Shopify Payments which is an extremely secure and encrypted payment system designed to protect customers and also hold merchants accountable.

What payment methods do you accept?
We accept the standard payment methods, such as credit cards (Visa/Mastercard/American Express) as well as debit cards. We also offer GooglePay and ApplePay too!